Question 1

What is The Stage?

Accepted Answer

The Stage is a live performance platform that connects performers with fans worldwide. Performers can host live-streamed or pre-recorded virtual shows, and fans can purchase tickets, watch live, interact through chat, send tips, and enjoy VIP replays — all from the comfort of their home or on the go via our mobile app.

Question 2

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top-right corner. You can register with your email and password, or sign up instantly with Google. During signup, choose whether you're joining as a Fan or a Performer.

Question 3

Can I switch from a Fan account to a Performer account?

Accepted Answer

Yes! Go to your Profile page and click the "Become a Performer" button under your account info. You'll be guided through a quick onboarding process to set up your performer profile and start creating shows.

Question 4

Is The Stage available as a mobile app?

Accepted Answer

Yes, The Stage has a dedicated mobile app that lets you browse shows, purchase tickets, watch live streams, send tips, and access VIP replays on the go. The mobile app supports both email/password and Google authentication.

Question 5

How do I become a performer on The Stage?

Accepted Answer

When you sign up, toggle the account type to "Performer" on the registration page. After signing in, you'll be guided through a quick onboarding process: set up your stage name and genre, link at least one social media account for verification, and agree to the performer attestation. Once complete, you'll land on your Performer Dashboard ready to create shows.

Question 6

What's required during performer onboarding?

Accepted Answer

Onboarding has three steps. Step 1: Enter your stage name (required), select a genre (required), and optionally add a bio and profile picture. Step 2: Link at least one social media account (Instagram, Twitter/X, YouTube, Facebook, or TikTok) — this is required for identity verification and earns you a verified badge. Step 3: Confirm the performer attestation checkboxes covering content rights, performance rights, and platform terms.

Question 7

How do I create a show?

Accepted Answer

From your Performer Dashboard, click "Create Show" under Quick Actions (or go to My Shows → New Show). Fill in the show title, description, upload a banner image, and choose either "Pre-Recorded" (upload a video) or "Live Venue" (stream live using your camera). Set the date and time in your local timezone, configure General and VIP ticket pricing, and optionally add merchandise links, social links, sponsors, and replay settings. Click "Create Show" to save it as a draft.

Question 8

What are the different show statuses?

Accepted Answer

Shows move through four statuses: Draft (just created, only visible to you — edit freely), Published (listed on the platform, fans can browse and buy tickets), Live (the show is currently streaming to ticket holders), and Ended (show is over, VIP replay becomes available if enabled). You can publish a draft from the Manage Show page, and go live when you're ready to perform.

Question 9

Can I edit or duplicate a show?

Accepted Answer

Yes to both. From My Shows, click the three-dot menu on any show to Edit, Duplicate, or Delete it. Editing lets you update all details including title, pricing, schedule, and banner. Duplicating creates a copy of the show with all the same settings, which is handy for recurring performances — just update the date and publish.

Question 10

How do performer earnings and payouts work?

Accepted Answer

You earn revenue from ticket sales (General and VIP) and tips/superchats sent during live shows. A 10% platform fee is deducted from each transaction. Your earnings are tracked on your Performer Dashboard and Monthly Reports page. Payouts are processed monthly on the 21st through PayPal, with a minimum balance of $100 required. Balances below $100 carry over to the next month. Make sure your PayPal email is configured in your Payout Settings.

Question 11

How do I buy tickets to a show?

Accepted Answer

Navigate to any show's detail page and you'll see the available ticket tiers (General and VIP). Click "Buy General Ticket" or "Buy VIP Ticket" and complete payment through PayPal. Your ticket will appear instantly in your Dashboard and Tickets page.

Question 12

What's the difference between General and VIP tickets?

Accepted Answer

General tickets give you access to the live stream. VIP tickets include everything in General plus exclusive replay access after the show ends, so you can re-watch the performance for up to 7 days (or as configured by the performer).

Question 13

Is there a platform fee?

Accepted Answer

Yes, a 10% platform fee is applied to ticket purchases. This fee helps maintain the platform, cover streaming infrastructure costs, and ensure performers receive reliable payouts.

Question 14

Can I get a refund on my ticket?

Accepted Answer

Refund policies depend on the show status. If a show hasn't started yet, please reach out to us through the platform for refund assistance. Once a show goes live or ends, tickets are generally non-refundable.

Question 15

What payment methods are accepted?

Accepted Answer

We currently accept payments through PayPal, which supports credit cards, debit cards, and PayPal balance. All transactions are processed securely through PayPal's payment infrastructure.

Question 16

How do tips and superchats work?

Accepted Answer

During a live show, you can send tips to the performer directly from the watch page. Tips of $5 or more automatically appear as a highlighted "superchat" message in the live chat, giving you extra visibility. The performer receives the tip minus the platform fee.

Question 17

How do performers get paid?

Accepted Answer

Performers receive monthly payouts on the 21st of each month through PayPal, as long as their unpaid balance is at least $100. Earnings from ticket sales and tips (after the 10% platform fee) accumulate until the payout date. Performers can track their balance, payout history, and upcoming payout date on their dashboard.

Question 18

How do I watch a live show?

Accepted Answer

After purchasing a ticket, go to your Dashboard or Tickets page and click "Watch" on the show. You can also access it directly from the show's detail page. The watch page opens 15 minutes before the scheduled start time.

Question 19

What can I do during a live show?

Accepted Answer

During a live show you can watch the stream in HD, participate in real-time chat, send reactions and emojis, send tips and superchats to the performer, vote in live polls, and browse the performer's merchandise and social links.

Question 20

What are VIP replays?

Accepted Answer

VIP replays let you re-watch a show after it ends. If you purchased a VIP ticket and the performer enabled replays, you can access the full recording from your Dashboard's "My Replays" section for the specified replay period (typically 7 days).

Question 21

What happens if a show has technical issues?

Accepted Answer

If a live show experiences streaming difficulties, the performer can restart or resume their broadcast. Pre-recorded shows automatically play the uploaded video at the scheduled time. The platform includes auto-end safeguards to ensure shows don't remain in a "live" state indefinitely.

Question 22

How do I update my profile?

Accepted Answer

Go to your Profile page (accessible from the user menu or dashboard). You can update your display name, upload a profile picture, and change your password. Performers have an additional profile page for managing their stage name, genre, bio, and social links.

Question 23

Can I delete my account?

Accepted Answer

Yes, account deletion is available through your Profile settings. Please note that deleting your account will remove your profile data and purchase history permanently.

Question 24

Is my payment information stored on The Stage?

Accepted Answer

No. All payment processing is handled securely by PayPal. The Stage does not store your credit card numbers, bank details, or PayPal credentials on our servers.

Question 25

Where can I download the mobile app?

Accepted Answer

The Stage mobile app is available for download. You can use the same account credentials (email/password or Google) to log in on both web and mobile.

Question 26

Can I purchase tickets on the mobile app?

Accepted Answer

Yes! The mobile app supports full ticket purchasing through PayPal, just like the web version. You can browse shows, buy tickets, watch streams, send tips, and access VIP replays all from your phone.

Question 27

Do I need a separate account for the mobile app?

Accepted Answer

No. Your account works seamlessly across both web and mobile. Any tickets you purchase or shows you attend will sync across both platforms.

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